- CEOEMPLOYMENT SERVICES MANAGEROFFICE COORDINATORMelissa has over 25 years experienced as an Administrator ,Trainer and Manager gained through the Public and Private Sectors. Melissa is fully committed to providing the highest possible standards of customer service and support. Melissa has completed a Diploma in Management, Cert IV in Business Administration, Training and Assessment & Frontline Management. Melissa has a strong passion for helping people achieve their goals whatever that may be.Quality Assurance OfficerSue's role ensures all activities that IP undertake meet the compliance standards in which we work. That includes quality management and business systems. Sue is also responsible for sourcing the funding programs that allow IP to deliver the different programs that we do to our participants.Customer Service OfficerRichard possesses extensive experience in assisting participants in gaining employment and providing ongoing support. Richard has been with IDEAL Placements for 10 years commencing as receptionist trainee progressing to working in administration, job coordinator and now is our Customer Service Officer.Administration AssistantAfter graduating grade 12 in 2018, Jaylee has been working at IDEAL Placements for the last 3 years. Having completed her Certificate III in Business Administration as an Administration Trainee at IDEAL Placements, Jaylee is utilising her new found knowledge. Jaylee is aiming to pursue her goals whilst fulfilling her new role. Jaylee has a keen interest in NRL, and is a proud player of the Souths Women's team.Audit/Claims OfficerTonie works with young people so they can achieve their employment and education goals. Tonie started with IDEAL in August of 2016 and now oversees the team of Youth Coordinators in the Transition to Work Program.NDIS ADMINISTRATION OFFICERLan joined IDEAL in 2018 after seven years of being self-employed. Lan works within the NDIS team and has a background of Maritime Economics with a Certificate III in Business. Lan is a part of the ongoing multi-cultural community in Mackay.ADMINISTRATION TRAINEEClaire Johnston has graduated high school in 2018, and now is currently a member of IDEAL Placements since 2021. Claire is currently completing a Cert ΙΙΙ in Business Administration traineeship. Claire is excited to start her new role and completing her certificate while broadening her skills and knowledge further for her future. Claire has a passion for servicing customers and providing them a positive experience. Claire has 5 years’ experience in retail and customer service and 2 years’ experience as a supervisor for a local restaurant, and is ready to use these skills to provide the best in Customer Service. Claire lives in Bowen but travel’s between Cannonvale, Proserpine, and Bowen offices. Claire is a proud South Sea Islander with a large family, with this, was always active growing up playing a wide range of sport with her family such as footy, touch and capture the flag just to name a few. A fun fact also, Claire was born on the side of the road in the back of an ambulance, and has three piggies who she love’s dearly; Tyrone, Teddy and Derek.Job CoordinatorLeanne has been with IDEAL for nine years and has provided valuable encouragement and support to participants in finding sustainable employment. Leanne finds her work very rewarding and believes that there is a job out there for everyone. Leanne has witnessed how gaining employment has changed participant’s lives, their attitude towards life and improved confidence. Leanne's background has mainly been retail, mining and hospitality and building employer relationships.Job CoordinatorShannon has a back ground as a trainer and Assessor in the mines and also in high volume sales. Shannon goes above and beyond with her participants and also has sound knowledge of both TTW Youth Program and DES Disability Program. Shannon will go far with anything she sets her mind to as that is just her personality.JOB COORDINATORScott has had over 25 years’ experience in large retail operation. He is enthusiastic about supporting people to find the right job for them, And believes everyone should be given the opportunity to have employment. He also has a passion for music and sport which includes Rugby Union and Cricket.JOB COORDINATORTrinity has been working in the Employment Services Industry for the past 4 years and has vast industry background and knowledge. She has a strong passion for helping people achieve their employment and education goals and to pass on knowledge and skills where she can. Trinity loves sport specifically NRL which she works casually for and being surrounded by family which brought her back to Mackay. Trinity is also passionate about food and travel and has been given the opportunity in life to experience a multitude of cultures and traditions on her travels.JOB COORDINATORJOB COORDINATORYOUTH COORDINATORTyrone has spent the last 3 years working in the Youth Industry, his previous experience was being a personal trainer and running a gym. Tyrone is looking to continue gaining and excelling his knowledge and to do his part in instilling inspiration and confidence to the youth within the community. Tyrone also loves all kinds of sports, outdoor activities and long walks on the beach by the sunset with his canine friend Boston.YOUTH COORDINATORJackie works with young people so they can achieve their employment and education goals. Jackie has extensive knowledge and experience in working within the childcare industry, which has led her to her current role as a Youth Co-ordinator . Jackie is enthusiastic about supporting people to find the right job for them and believes that everyone should be given the opportunity to have employment and also have the opportunity to expand their knowledge. Jackie also enjoys music, movies and spending time with family.YOUTH COORDINATORKurt has a vast interest and passion in working within the Youth Industry, wanting to further his knowledge and to do his part in helping youth reach their full potential and achieving their career goals. Kurt Joined the IDEAL Placements team and is currently completing an Employment Services Traineeship. Kurt’s interests include Rugby League which is what brought him here to Mackay. Kurt also enjoys Touch, Oztag and admiring sunsets.YOUTH COORDINATORSupport WorkerHi my name is Lariesha, also know as Risha. My heritage is South Sea Islander, i was born and grew up in Queens Beach Bowen, where I was privileged to have the ocean at our doorstep. Growing up in Bowen has given me a good knowledge of the area and local families in our community. I enjoy caring for the others and pride myself to the South Sea Islander motto, "Respecting the past" "Enjoying the present" "Looking to the future." I am very family orientated and have a huge family in Bowen, who love to get gather for family gatherings at the local Park. My trade is fully qualified hairdresser and trainer, so I am a people person and enjoy meeting new people and learning of different cultures and counties which I have had the opportunity to travel abroad. I love to help people, and Where possible I enjoy reaching my goals and enjoy helping and caring for others achieve their goals. My hobbies are singing at church, hairdressing, horses and traveling to different places.COMMITTEE MEMBER - ACTING PRESIDENTCOMMITTEE MEMBER - TREASURERAndrew Duck has been working tirelessly as Treasurer on the committee since 2005. He brings to IDEAL his experience as a CPA and diligently oversees the finances of the Agency. Andrew started as a cadet at Brown and Bird and is now a partner of the firm.